Refund Policy | Longchamp United States

At Longchamp United States, we uphold the same standard of excellence for our refunds as we do for our luxury collection—handbags, small leather goods, luggage, footwear, and ready-to-wear. Our refund policy is designed to be transparent and respectful of your investment, ensuring you shop with confidence in every piece of our craftsmanship.

1. Eligibility for Refunds

To qualify for a full refund, your return must meet the following criteria—tailored to protect the integrity of our luxury products:

  • Timeframe: You initiate the return request within 60 days of the delivery date.
  • Product Condition: The item is unused, undamaged, and in its original packaging (including all tags, dust bags, authenticity cards, and accessories that accompanied the luxury product, such as leather care booklets for handbags or luggage).
  • Custom/Personalized Items: Standard custom or personalized products (if offered) are non-refundable unless they arrive damaged, defective, or with errors caused by Longchamp United States (e.g., incorrect monogramming, wrong leather type).

2. How to Request a Refund

Follow these structured steps to ensure your return is processed smoothly—aligned with our luxury service standards:

  1. Submit a Return Request: Visit langchanpi.com, navigate to the “Contact Us” section, and submit a return inquiry with your order number, the name of the luxury item (e.g., “Le Pliage Handbag”), and a brief reason for the refund (e.g., “size mismatch” or “change of mind”).
  2. Receive Pre-Paid Return Label: Our team will review your request within 24–48 business hours and send a complimentary pre-paid return label (no shipping costs for you) via email, along with detailed packing instructions to protect your item during transit.
  3. Ship the Item: Securely package the luxury product (we recommend using the original box for luggage or handbags to prevent damage) and ship it back using the provided label. Keep the tracking number for your reference.
  4. Inspection & Approval: Once we receive your return, our team will inspect the item to confirm it meets eligibility criteria (e.g., no signs of wear on leather goods, intact tags). We’ll email you to confirm approval or explain any issues with the return.

3. Refund Processing Timeline

  • Processing Time: After your return is approved, we’ll process the refund within 5–10 business days. This timeline accounts for the careful inspection of luxury materials (e.g., verifying leather condition for small goods) to ensure quality standards are met.
  • Refund Method: Funds are credited back to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer store credit unless explicitly requested by you.
  • Payment Provider Delay: Note that your bank or payment processor may take an additional 3–7 business days to reflect the refund in your account. This step is outside Longchamp United States’ control.
  • Currency: All refunds are issued in United States Dollars (USD), consistent with our standard transaction currency.

4. Special Cases

We address unexpected issues with the same care we put into crafting our products—here’s how we handle unique scenarios:

  • Damaged/Defective/Wrong Items: If your luxury product arrives damaged (e.g., faulty zipper on luggage, scratched leather on a handbag), defective, or not what you ordered (e.g., wrong color footwear), contact us within 7 days of delivery via langchanpi.com. Include photos of the issue (e.g., close-ups of defects) for faster resolution. We’ll cover all return shipping costs and offer three options: a full refund, a replacement of the same item, or a repair (for leather goods or luggage, when applicable).
  • Order Cancellations: If you wish to cancel an order before it ships (we process orders within 1–3 days), submit a cancellation request via the website immediately. Canceled orders qualify for a full refund, processed within 5–10 business days of approval. Once the order ships, follow the standard return process.

5. Non-Refundable Items

The following are not eligible for refunds—consistent with protecting the value of our luxury collection:

  • Luxury products that show signs of wear, use, or alteration (e.g., scuffed leather on handbags, stretched footwear, removed tags).
  • Items returned without the Longchamp-issued pre-paid return label (unauthorized returns may be rejected or returned to you at your cost).
  • Custom/personalized items with no manufacturing defects or errors from Longchamp United States.
  • Final-sale items (clearly marked as “Final Sale” on the product page at the time of purchase).

6. Need Help?

For questions about your refund status, eligibility, or to clarify details about returning a luxury item (e.g., packing instructions for delicate luggage), reach out via:

  • Website Inquiry: Submit a request through the “Contact Us” section on langchanpi.com (our fastest response channel).
  • Mailing Address: Longchamp United States, 156 Maple Court, Suite 502, San Diego, California 92101, United States of America