Shipping Policy | Longchamp United States

At Longchamp United States, we ensure the same level of care for shipping your luxury pieces—handbags, small leather goods, luggage, footwear, and ready-to-wear—as we do for crafting them. This policy outlines our commitment to seamless, transparent delivery, so your investment arrives safely and on time.

1. Shipping Coverage

We offer shipping to locations across the United States, with consistent delivery timelines applied to all destinations. Every luxury item, from a compact leather cardholder to a full luggage set, is dispatched from our fulfillment center with dedicated attention to protection.

2. Shipping Costs

All orders qualify for complimentary shipping—there are no minimum purchase requirements, hidden surcharges, or extra fees for premium packaging. This benefit applies to every piece in our collection, ensuring luxury accessibility without unexpected costs.

3. Order Processing Time

After you place an order, we process and prepare your luxury items within 1–3 business days. Processing includes:

  • Verifying order details to match your selected pieces (e.g., confirming handbag leather type, luggage dimensions).
  • Inspecting craftsmanship (e.g., stitching, hardware, material quality) to uphold our luxury standards.
  • Packaging securely with protective materials (e.g., dust bags for leather goods, reinforced boxes for luggage) to prevent damage during transit.During peak periods (e.g., new collection launches, holiday seasons), minor delays may occur—we’ll notify you via email if this happens.

4. Delivery Timeframe

Once your order ships, delivery typically takes 6–12 days to reach your specified address. Please note:

  • Delivery timelines are estimates, not guarantees. They may be impacted by logistics partner delays, regional shipping constraints, or unforeseen events (e.g., severe weather).
  • You’ll receive a “Shipment Confirmed” email with a tracking number once your luxury items leave our fulfillment center. This email also includes tips for receiving high-value packages.

5. Shipment Tracking

  • Access Tracking: Use the tracking number from your “Shipment Confirmed” email to monitor real-time delivery progress via the logistics partner’s website. You can also view tracking details by logging into your Longchamp account on langchanpi.com and navigating to “Order History.”
  • Tracking Updates: It may take 24–48 hours for tracking data to populate after shipment confirmation, depending on the logistics partner’s system. If tracking shows no updates after 48 hours, contact us for assistance.

6. Address Modifications

To ensure your luxury items reach you correctly, double-check your shipping address before placing an order. If you need to update your address:

  • Submit a request via the “Contact Us” section on langchanpi.com within 24 hours of placing your order.
  • We can only modify addresses if the order has not yet been shipped. Once a shipment is dispatched, we cannot adjust the delivery address—this protects your high-value items from misdelivery.

7. Exceptional Cases

We address shipping issues with the same precision as our craftsmanship, here’s how we resolve unexpected scenarios:

  • Delayed Shipments: If your order exceeds the 6–12 day delivery window, submit an inquiry via langchanpi.com with your order number. We’ll investigate with our logistics partner, provide regular updates, and offer support (e.g., expedited replacement if applicable) to resolve the delay.
  • Lost or Missing Orders: If tracking shows “delivered” but you haven’t received your package, notify us within 7 days of the delivery status update. We’ll work with the carrier to locate the package; if confirmed lost, we’ll offer a full refund (in USD) or a replacement of the same luxury item—your choice.
  • Damaged Packages: Inspect your package immediately upon delivery. If your luxury item or its packaging is damaged (e.g., scuffed leather, broken luggage hardware), take photos of the issue (including the outer box and item) and contact us within 3 days. We’ll arrange a free return, cover all shipping costs, and send a replacement or process a refund at your discretion.

8. Contact Us

For questions about shipping, tracking, or the status of your luxury order, reach out via:

  • Website Inquiry: Submit a request through the “Contact Us” section on langchanpi.com (our fastest response channel).
  • Mailing Address: Longchamp United States, 156 Maple Court, Suite 502, San Diego, California 92101, United States of America