Contact Us | Longchamp United States

We’re dedicated to providing the same care and attention to your inquiries as we do to crafting our luxury collection—handbags, small leather goods, luggage, footwear, and ready-to-wear. Below are the most seamless ways to connect with our team for support.

1. Website Inquiry (Primary Support)

For the fastest response to your questions, use the inquiry form on our website—this is our preferred channel for addressing your needs efficiently:

  • Access: Visit langchanpi.com and navigate to the “Contact Us” section to submit your request.
  • Response Time: We aim to reply within 24–48 business hours, ensuring you get timely updates on your concerns.
  • What We Can Assist With:
    • Order tracking (including updates on 1–3 day processing and 6–12 day delivery timelines).
    • Return/refund requests (aligned with our 60-day return window and 5–10 day refund processing).
    • Product questions (e.g., leather care for small goods, luggage dimension details, footwear sizing).
    • Account support (e.g., updating personal information, troubleshooting login issues).

2. Mailing Address

For written correspondence or returns (note: always submit a website inquiry first to obtain a pre-paid return label—this ensures your luxury items are processed correctly):Longchamp United States156 Maple Court, Suite 502San Diego, California 92101United States of America

3. Self-Service Resources

Before reaching out, explore our website for instant answers to common questions—designed to help you find information quickly:

  • Order Tracking: Log into your account on langchanpi.com and go to “Order History” to view real-time shipment status for your luxury items.
  • Policy Details: Learn more about our complimentary shipping (no minimum purchase), USD transaction currency, and 60-day return/5–10 day refund processes.
  • Product Guides: Access resources like leather care tips (to preserve your handbags or small goods), size charts (for footwear and ready-to-wear), and luggage usage recommendations.

We value every interaction and strive to make your experience with Longchamp as refined as our products. Whether you’re a long-time collector or discovering our brand for the first time, we’re here to support you.