Terms of Purchase | Longchamp United States
These Terms of Purchase (“Terms”) govern all purchases of luxury products—including handbags, small leather goods, luggage, footwear, and ready-to-wear—made through Longchamp United States’ website (langchanpi.com, “Website”). By placing an order on the Website, you (“Customer”) acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and other applicable site policies.
1. Order Placement & Confirmation
1.1 When you submit an order via the Website, you are making a binding offer to purchase the selected luxury products. Longchamp United States reserves the right to accept or reject your order at its discretion—for example, if the product is out of stock, there is an error in pricing/description (e.g., leather type, color), or we cannot verify your payment/shipping information.1.2 Upon receiving your order, we will send a confirmation email to acknowledge receipt. This email does not constitute order acceptance. A separate “Order Shipped” email (with tracking details) will confirm that your luxury items have been processed and dispatched.
2. Payment Terms
2.1 All purchases are transacted in United States Dollars (USD). We accept major payment methods (e.g., credit cards, debit cards, PayPal) as displayed at checkout—all processing complies with industry security standards (e.g., encryption) to protect your financial information, consistent with our commitment to luxury service.2.2 You warrant that the payment method used is legally yours or that you have obtained proper authorization to use it. Longchamp United States will not store full payment card details; such information is handled by trusted third-party payment processors (bound by strict confidentiality agreements).2.3 If your payment is declined, your order will not be processed. You may update your payment information and re-submit the order, subject to product availability.
3. Shipping & Delivery
3.1 Free Shipping: All orders (regardless of value) qualify for complimentary shipping, with no hidden surcharges or minimum purchase requirements. This applies to every luxury item, from a small leather good to a full luggage set.3.2 Processing Time: Orders are processed and prepared for shipment within 1–3 business days of order confirmation. Processing includes inspecting the craftsmanship of luxury products (e.g., handbag stitching, leather quality) and packaging them securely to prevent damage. During peak periods (e.g., new collection launches), minor delays may occur—we will notify you via email in such cases.3.3 Delivery Time: After shipment, delivery typically takes 6–12 days to reach your specified address. Timelines are estimates and may be impacted by logistics partners, customs (for international orders), or unforeseen events (e.g., severe weather).3.4 Delivery Responsibility: You are responsible for providing an accurate, complete shipping address. Longchamp United States is not liable for delayed, lost, or returned orders caused by incorrect address information. To update your address, contact us within 24 hours of placing your order—we cannot modify addresses once shipment is dispatched.
4. Returns & Refunds
4.1 Return Eligibility: You may return unused, undamaged luxury products (in their original packaging, with all tags, dust bags, or accessories intact) within 60 days of delivery for a full refund. This excludes personalized or custom items (if offered), unless damaged or incorrect due to Longchamp United States’ error.4.2 Return Process: To initiate a return, submit an inquiry via langchanpi.com with your order number, product name(s), and reason for return. We will provide a pre-paid return label (free of charge) and detailed instructions for sending items back.4.3 Refund Processing: Once we receive and inspect the returned item (to confirm it meets eligibility criteria), we will process your refund within 5–10 business days. Refunds are credited to the original payment method in USD—note that payment processors may take additional 3–7 days to reflect the refund in your account.
5. Product Information & Liability
5.1 Longchamp United States strives to provide accurate product descriptions, images, and specifications (e.g., leather type, luggage dimensions, ready-to-wear fabric) on the Website. However, minor discrepancies may occur (e.g., subtle color variations due to device displays or natural leather grain)—these do not constitute grounds for a refund unless the product is materially different from its description.5.2 We warrant that all luxury products are free from manufacturing defects at the time of delivery. If you receive a defective item (e.g., faulty zipper on a handbag, damaged stitching on footwear), contact us within 7 days of delivery with photos of the defect—we will offer a replacement, repair, or full refund at our discretion.5.3 Longchamp United States is not liable for damages resulting from improper use, wear, or care of products (e.g., leather discoloration from harsh cleaners, luggage scratches from rough handling). We recommend following the care instructions provided with your luxury items to preserve their quality.
6. User Responsibilities
6.1 You agree to provide true, accurate, and complete information when placing an order (e.g., name, shipping address, contact details) and to update this information promptly if it changes.6.2 You may not use the Website to purchase products for commercial resale (e.g., bulk orders for third-party retail) or for any illegal, fraudulent, or unauthorized purpose.
7. Modification of Terms
Longchamp United States reserves the right to update or modify these Terms at any time. Changes will be posted on langchanpi.com with a prominent notice and take effect immediately upon posting. Your continued use of the Website to make purchases after the effective date constitutes acceptance of the revised Terms.
8. Contact Us
For questions, concerns, or assistance related to these Terms or your purchase, reach out via:
- Website Inquiry: Submit a request through langchanpi.com
- Mailing Address: Longchamp United States, 156 Maple Court, Suite 502, San Diego, California 92101, United States of America