Terms of Use | Longchamp United States

These Terms of Use (“Terms”) govern your access to and use of Longchamp United States’ website (langchanpi.com, “Website”), including all content, features, and services related to our luxury collection—handbags, small leather goods, luggage, footwear, and ready-to-wear. By accessing or using the Website, you (“User”) agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and any other referenced site policies. If you do not agree to these Terms, you may not use the Website.

1. Eligibility & Account Creation

1.1 To use certain Website features (e.g., placing orders for luxury items, saving favorite handbags or luggage, tracking shipments), you may need to create an account. You represent that you are at least 18 years old (or have parental/guardian consent if under 18) and possess the legal capacity to enter into these Terms.1.2 When creating an account, you must provide true, accurate, and complete information (e.g., name, email address) and update this information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account password and all activities conducted under your account.1.3 Longchamp United States reserves the right to suspend or terminate your account if you provide false information, violate these Terms, or engage in fraudulent, unauthorized, or harmful activity (e.g., using the account to resell luxury products in bulk).

2. Permitted Use of the Website

You may use the Website only for lawful, personal, and non-commercial purposes, including:

  • Browsing and searching for Longchamp’s luxury collection (e.g., exploring handbag designs, checking luggage dimensions, viewing ready-to-wear styles).
  • Creating an account to manage orders, save preferences (e.g., favorite leather goods, size preferences for footwear), and track shipments.
  • Placing orders for luxury products in compliance with our Terms of Purchase.
  • Contacting our team for assistance with products (e.g., leather care tips for small goods), orders, or policies (e.g., free shipping, 60-day returns).

3. Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Website:

  • Using the Website for commercial purposes (e.g., bulk resale of luxury handbags or luggage, scraping product images/descriptions for third-party retail platforms) without prior written approval from Longchamp United States.
  • Modifying, copying, downloading, scraping, or distributing any Website content (e.g., luxury product designs, handbag photos, logos, “Longchamp” trademarks) without explicit permission—all content is protected by intellectual property laws.
  • Interfering with the Website’s functionality (e.g., introducing malware, overloading servers, manipulating search results for luxury items) or bypassing security measures (e.g., accessing restricted areas like inventory systems).
  • Transmitting harmful, fraudulent, or offensive content (e.g., spam, phishing links, defamatory statements about our brand or products) or violating the privacy of other users.
  • Creating multiple accounts to evade suspension, manipulate promotions, or engage in deceptive practices related to luxury product purchases.

4. Intellectual Property Rights

4.1 All content on the Website—including luxury product designs (handbags, luggage), product images, text, logos, trademarks (“Longchamp”), and software—is the exclusive property of Longchamp United States or its licensors. No content may be used, reproduced, or distributed without Longchamp United States’ prior written consent.4.2 You retain ownership of any personal information or feedback you submit to the Website (e.g., reviews of a leather good, contact messages). By submitting such content, you grant Longchamp United States a non-exclusive, worldwide, royalty-free license to use, display, and reference it for service improvement, marketing, or other legitimate business purposes.

5. Website Content & Availability

5.1 Longchamp United States strives to provide accurate, up-to-date Website content (e.g., luxury product descriptions, pricing, leather type details, size charts) but does not guarantee its completeness or accuracy. Product images may vary slightly from actual items due to device display settings or natural variations in materials (e.g., leather grain).5.2 Longchamp United States reserves the right to modify, update, or remove Website content (e.g., adding/removing handbag styles, adjusting luggage pricing) at any time without notice.5.3 The Website may be temporarily unavailable due to maintenance, technical issues, or unforeseen events. Longchamp United States will make reasonable efforts to minimize downtime but is not liable for damages caused by Website outages or access disruptions.

6. Third-Party Links & Services

The Website may contain links to third-party websites or services (e.g., payment processors, social media platforms). These links are provided for convenience only, and Longchamp United States does not control or endorse third-party content, privacy practices, or services. You access third-party links at your own risk and should review their respective terms and policies.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Longchamp United States shall not be liable for any indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of the Website or purchase of luxury products.
  • Longchamp United States’ total liability for direct damages (e.g., a defective handbag or luggage) shall be limited to the purchase price of the affected item.
  • This limitation does not apply to damages caused by Longchamp United States’ gross negligence, fraud, or failure to comply with legal obligations.

8. Termination

Longchamp United States may terminate or suspend your access to the Website at any time, with or without notice, if you violate these Terms or engage in conduct that harms Longchamp United States’ business interests (e.g., unauthorized resale of luxury products). Upon termination, your right to use the Website will immediately cease, and you must discontinue all use of Longchamp United States’ content and services.

9. Modification of Terms

Longchamp United States may revise these Terms at any time. Updated versions will be posted on the Website with a prominent notice and take effect immediately upon posting. Your continued use of the Website after the effective date of changes constitutes acceptance of the revised Terms.

10. Contact Us

If you have questions, concerns, or requests regarding these Terms or your use of the Website, reach out via:

  • Website Inquiry: Submit a request through langchanpi.com
  • Mailing Address: Longchamp United States, 156 Maple Court, Suite 502, San Diego, California 92101, United States of America