Privacy Policy | Longchamp United States

At Longchamp United States, a luxury French brand specializing in handbags, small leather goods, luggage, footwear, and ready-to-wear, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when interacting with our website (langchanpi.com), making purchases, or engaging with our services. By accessing or using our platform, you consent to the practices outlined below.

1. Information We Collect

We only collect information necessary to fulfill legitimate service needs, which falls into two categories:

1.1 Information You Voluntarily Provide

  • Account & Contact Details: When creating an account or placing an order, you may submit your full name, email address, phone number, and shipping address (such as 156 Maple Court, Suite 502, San Diego, California 92101, United States of America).
  • Transaction Information: Details related to your purchases, including product selections (e.g., handbags, small leather goods), order amounts, payment method (we do not store full payment card details), order numbers, and refund requests (aligned with our 60-day return and 5–10 day refund policies).
  • Communication Records: Messages exchanged with our team (via website inquiries or mail), product feedback, or survey responses about our luxury collection.

1.2 Information Automatically Collected

  • Device & Browsing Data: When you visit langchanpi.com, our servers automatically record your device model, browser type, IP address, visited pages (e.g., luggage or ready-to-wear categories), browsing duration, and click behavior. This helps us optimize website performance and tailor your luxury shopping experience.
  • Cookie & Tracking Technologies: We use Cookies to remember your account status, shopping cart contents, and preferences (e.g., currency settings as USD). You can manage or disable Cookies via your browser, though this may limit certain functions like personalized recommendations for our handbags or footwear.

2. How We Use Your Information

Your personal information is used solely for business purposes disclosed at collection, including:

  • Fulfill Service Obligations: Process orders, arrange free shipping (no minimum purchase required), handle returns (30-day return window for collection items, 60-day return window for other products), and issue refunds in USD. We ensure orders are shipped within 1–3 days and delivered within 6–12 days as estimated.
  • Provide Customer Support: Respond to inquiries about orders, luxury products (e.g., leather goods care, footwear sizing), shipping status, or after-sales needs.
  • Enhance Service Quality: Analyze browsing and purchase patterns to improve our collection (e.g., refining handbag designs, expanding luggage options), website functionality, and personalized luxury recommendations.
  • Ensure Security: Verify your identity, detect and prevent fraudulent activities (e.g., unauthorized order modifications), and protect your account and transaction safety.
  • Send Necessary Notifications: Update you on order progress, shipping delays, refund status, or policy changes—these essential service notifications cannot be opted out of.

3. Information Sharing & Disclosure

We never sell or rent your personal information to third parties for commercial purposes. Information may be shared only in the following limited scenarios:

  • With Service Partners: We share necessary details with trusted third-party providers to fulfill services, such as:
    • Logistics partners: Your shipping address and contact information to deliver luxury items (e.g., handbags, luggage).
    • Payment processors: Encrypted transaction data to complete payments (they are prohibited from using your information for other purposes).All partners are bound by strict confidentiality agreements and must comply with our luxury brand’s data protection standards.
  • For Legal Compliance: We may disclose information if required by applicable laws, legal proceedings, or authorized government requests to protect our legitimate rights or public interests.
  • In Business Transitions: If Longchamp United States undergoes mergers, acquisitions, or asset transfers, your information may be transferred as part of the transaction. We will ensure the receiving party upholds this Privacy Policy.

4. Data Security & Storage

We implement comprehensive measures to safeguard your information from unauthorized access, use, or disclosure—consistent with the care we put into our luxury products:

  • Technical Protection: We use SSL/TLS encryption for data transmission (e.g., order and payment details) and access control systems to restrict internal data access.
  • Management Measures: Our team receives privacy protection training, and we enforce strict protocols for handling personal information (e.g., limiting access to sensitive data).
  • Storage Principle: We retain your information only for the period necessary to fulfill stated purposes (e.g., order records for post-sales support). After this period, we will anonymize or delete your information.

Please note that no internet transmission is 100% secure. You are responsible for protecting your account by keeping passwords confidential and not sharing account details with others.

5. Your Rights to Personal Information

We respect your control over your personal information and provide channels to exercise your rights:

  • Access & Correction: Log into your account to view or edit your personal details (e.g., shipping address, contact information). For assistance, reach out via our website or mail.
  • Deletion: You may request deletion of your information if it is no longer needed, you withdraw consent, or our processing violates this Policy—we will respond promptly.
  • Withdraw Consent: You can opt out of non-essential communications (e.g., luxury collection updates) by following unsubscribe instructions in relevant messages. Withdrawing consent does not affect prior valid processing.
  • Account Closure: Request account closure via website inquiry or mail, and we will delete your information after completing necessary verifications (except for data required to be retained by relevant rules).

6. Policy Updates

We may revise this Privacy Policy to reflect service changes or operational adjustments (e.g., updates to our collection or shipping processes). Updated versions will be posted on langchanpi.com with a prominent notice and take effect immediately upon posting. Your continued use of our services after updates constitutes acceptance of the revised Policy.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, reach out via:

Website: Submit an inquiry through langchanpi.com

Mail: Longchamp United States, 156 Maple Court, Suite 502, San Diego, California 92101, United States of America